Here at Paxton Medical Group we welcome suggestions for improving our services. These can be made by completing a suggestion slip at Reception. Please also let us know the things you are happy about. We aim to provide the highest quality services possible, but we understand that sometimes certain aspects may fall short of your expectations.

If you feel you have grounds for complaint, in the first instance please discuss these with the Practice Manager - Pauline Fletcher. However, should you not wish to speak with a member of staff please use the form below. 

Complaints form

If you do not wish to deal with the Practice directly you can you contact the Patient Advice Liaison Service (PALS) via

PALS info leaflet

If you do not wish to contact the practice or PALS about your complaint, you may contact NHS England directly. NHS England Customer Contact Centre (CCC) 0300 311 22 33 or email

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